Orders are processed within 2–3 business days of receipt. Please note that orders are not processed on weekends or holidays, orders placed after 3:00 PM on Friday will begin processing the following Monday.
All orders are subject to product availability. In the event that an item is out of stock or unavailable at the time of your order, we will contact you within 2–3 business days to notify you and discuss your options.
Where We Ship
Lucky Lane ships to the contiguous 48 United States and to APO/FPO/DPO military addresses via USPS. We do not currently ship to Hawaii, Alaska, Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories, and we do not ship internationally.
We do not ship to P.O. boxes.
Carriers
We ship via USPS and UPS. Carrier selection is based on package size, weight, and destination. We reserve the right to select the most appropriate carrier for each shipment.
Please note that APO/FPO/DPO military addresses are served by USPS only. Delivery times to military addresses may vary and tracking may be limited once the package leaves the U.S. postal system.
Once your order has shipped, you will receive a confirmation email with tracking information. Transit times vary by carrier and destination and are not guaranteed.
We take great care in packaging every order, but we strongly encourage you to inspect your items upon delivery. If you receive a damaged item, please contact us within 48 hours of delivery at hello@luckylaneinteriors.com with the following:
Damage claims submitted after 48 hours of confirmed delivery cannot be honored. We will work with you to resolve the issue as quickly as possible.
We want you to love what you ordered. If something isn't right, here's how we can help:
Online Orders — Store Credit & Exchanges Only
Online purchases are eligible for store credit or exchange only. We do not offer refunds on online orders.
To Initiate a Return or Exchange:
• Contact us at hello@luckylaneinteriors.com within 7 days of delivery to request a Return Authorization (RA) number.
• Returns or exchanges will not be accepted without a valid RA number.
• Ship your item(s) back to us using the carrier of your choice within 7 days of your RA number being issued. Return shipping costs are the responsibility of the customer.
• Items must be received by Lucky Lane within 7 days of your RA number being issued.
Return Conditions:
• Items must be unused and in original condition
• All original tags must be attached
• Items must be securely packed to prevent damage in transit
Store Credit:
Once your return is received and inspected, store credit will be issued within 3–5 business days. Store credit does not expire and can be used toward any future Lucky Lane purchase, in-store or online.
Exchanges:
For exchanges, once we receive your returned item, we will ship the replacement item to you at no additional shipping charge. Complimentary exchange shipping applies to the first exchange per order.
The following items are final sale and cannot be returned or exchanged:
• Sale and clearance merchandise
• Holiday items
• Food and pantry items
Final sale items are not eligible for return, exchange, or store credit. No exceptions.
Lucky Lane is not responsible for packages lost or stolen after confirmed delivery by the carrier. If your tracking information shows your package as delivered but you have not received it, please contact the carrier directly to file a claim.
If your tracking information shows your package as lost or stuck in transit prior to delivery, please contact us at hello@luckylaneinteriors.com and we will work with the carrier on your behalf.
We're always happy to help. Reach us at: